Here In this article we have explained Which is Better – Freshdesk or Zoho Desk? So If you want to buy Customer Service Software then you can easy to decide which is best suite for your business. Overall, Freshdesk as a ticketing service has exceeded our expectations. All of the functionality we require are present and function well. It is highly useful in Zoho Desk for assigning tickets-based tasks to team members, as well as for monitoring customer support tickets and recovering all history/steps of action performed on the ticket.
Freshdesk is a fantastic tool for providing excellent customer care and following up on clients’ requests. It enables the team to effectively handle the challenges that our clients face. We’ve been able to handle the communication and follow-up of any technical issue with clients using Zoho Desk, which has replaced email and WhatsApp in many cases. It’s a win-win situation for customers and for us.
Freshdesk
Starting from $19/Per-Month.
Pricing Model: Per Feature
- Yes, has free trial.
- Yes, has free version.
BEST FOR
2-1000 Users
Freshdesk is trusted by businesses of all sizes all over the world to provide exceptional customer care.
You can also automate workflows, provide handy self-service choices, monitor SLAs, and generate reports with Freshdesk. Over 40,000 customers utilize Freshdesk, including Bridgestone, HP, Harvard University, and DHL. Freshdesk is a cloud-based helpdesk system that provides strong customer service solutions. Freshdesk combines discussions across email, phone, web, chat, and social media, allowing you to easily address issues across platforms.
Their ticketing system, unlike email, is built for team collaboration and agent productivity. This implies you can do a lot more than just respond to messages. Determine the priority of each ticket based on the keywords. Assign each ticket to a distinct agent and group so that no one is confused about who is responsible for this ticket. Filter tickets by specific properties so that the most critical tickets for agents to work on are at the top of the list.
RECOGNITION OF FRESHDESK
- Customer Service Software Top 20 (2020)
- Help Desk Software Top 20 (2020)
Additional Features Of Freshdesk is likes Branding Customized, Analytics Predictive, Management of Projects, Portal of Self-Service, Chat in Real-Time, Management of Queues, Recurring Problems, Remote Control Access, Management of Tickets, Metrics of Performance, Analytical Reporting, Flowcharts, Sharing a Screen, Management of Workflow, Session Capture, Management of polls and surveys, Integration of social media, Monitoring of social media, Management of Tasks, Feedback Surveys, Assistant Virtual and Configuration of Workflow.
COMPANY DETAILS OF FRESHDESK
- By Freshworks
- Located in United States
- Founded in 2011
Zoho Desk
Starting From $14.00/month
Pricing Model: Per User
- Yes, has free trial
- Yes, has free version
BEST FOR
1-1000+ Users
Client-focused businesses with dedicated support teams and a high number of frequent customer interactions would benefit the most from . It may be scaled to any size and is suitable for a variety of verticals.
Zoho Desk is a multichannel help desk software that is award-winning and context-aware. Zoho Desk combines robust multi-stakeholder process management, embeddable self-service, and a strong AI assistant to give your employees all the tools and context they need to provide excellent customer service. Zoho has a long history of developing, installing, maintaining, and supporting on-premise and cloud software. Our free plan includes three users to help you get started.
Client-focused businesses with dedicated support teams and a high number of frequent customer interactions would benefit the most from Zoho Desk. It may be scaled to any size and is suitable for a variety of verticals.
RECOGNITION OF ZOHO DESK
- Top 20 Telephony Applications (2020)
- Top 20 Software for Knowledge Management (2020)
Additional Features Of Zoho Desk is likes Management of Churn, Collaboration Software, Management of communication, Management of Complaints, Management of the Community, CRM, Management of Content, Tracking Customer Complaints, Customer Interaction, Database of Customers, Management of Customers, Segmentation of Customers, Dashboard, Forums / Discussions, Storage of Documents, Distribution of Emails, Email Administration, Management of Feedback, Management of Forms, Support for Making Decisions, Full-Text Lookup, Call Center for Inbound Calls, Tracking Issues, IVR / Voice Recognition, Content that is interactive, Scheduling of Issues, Knowledge Base Management, Live Chat, Macros Responses, Management of Information, Manual Dialer, Multi-Channel Communication, Network Surveillance, Offline Form, Call Center (Outbound), Metrics of Success, On-Demand Communications, Personalization, Chatter that is proactive, Analytics Predictive, Management of Projects, Assurance of Quality, Management of Queues, Chat in Real-Time, Recurring Problems, Reporting/Analytics, Sharing a Screen, Routing, Integration of social media, Portal of Self-Service, Monitoring of social media, Survey / Poll Management, Feedback & Surveys, Remote Control/Access, Management of Templates, Management of Tasks, Analysis of the Text, Integrations with third parties, Video Assistance, Assistant Virtual, Management of Tickets, Routing / Transfers, Configuration of Workflow and Management of Workflow.
COMPANY DETAILS OF ZOHO DESK
- By Zoho
- Located in United States
- Founded in 1996
FEATURES OF FRESHDESK AND ZOHO DESK
| FEATURES | FRESHDESK | ZOHO DESK |
| Escalation / Alerts | Yes | Yes |
| Routing that is automated | Yes | Yes |
| Management of Call Centers | Yes | Yes |
| Branding that can be customized | Yes | No |
| Email Administration | Yes | Yes |
| Asset Management for IT | Yes | Yes |
| Interaction Monitoring | Yes | Yes |
| Management of the Knowledge Base | Yes | No |
| Configuration of Workflow | Yes | No |
| Communication Multiple Channels | Yes | Yes |
| Network Surveillance | Yes | Yes |
| Chat in Real-Time | Yes | Yes |
| Remote Control / Access | Yes | Yes |
| Analytical / Reporting | Yes | Yes |
| Portal of Self-Service | Yes | Yes |
| Management of Service Level Agreements | Yes | Yes |
| Integration of social media | Yes | Yes |
| Management of Tickets | Yes | Yes |
| Chatbot | No | Yes |
| Messaging/Chat | No | Yes |
| Categorization / Cataloging | No | Yes |
| Management of Accounts | Yes | Yes |
| Management of Appointments | Yes | Yes |
| Management of Tasks | Yes | Yes |
| Routing that is automated | Yes | Yes |
| Communications in Bulk | Yes | Yes |
| Management of Call Centers | Yes | Yes |
| Call Recording | Yes | Yes |
| Scripting for Calls | Yes | Yes |
| Canned Reactions | Yes | Yes |
| Management of Cases | Yes | Yes |
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