If you want to communicate with your visitors while they’re on your site then you need to add live chat box on your site helps you point your website visitors in the right direction by providing instant assistance. In this article, I have listed 10 Best Live Chat Tools To Integrate Into Your Website. This plugin and contact widget can help you to Increase sales, Lead generation, and Measure net promoter score (NPS). If you offer your visitors a way to get a quick response by asking a question, that’s sure to delight them. A live chat option can help answer a customer’s specific queries and increase the chances of conversions.
A live chat option is a convenient way for visitors to clear any doubts or gather any information about your product. Live chat has a number of advantages over the regular phone or email support system. Visitors do not have to wait for a reply, they get instant and real-time support.
10 Best Live Chat Tools To Integrate Into Your Website
#1 LiveChat
You can fastest way to help your customers using LiveChat. You won’t have to spend ages learning how to use LiveChat. Their apps are clean, clutter-free and easy to pick up. It lets you get in touch with your website visitors and point them in the right direction. They also offer a free WordPress plugin to install on your website. The tool also comes with powerful built-in reports and analytics because you can integrate it with your Google Analytics account to measure the impact Live Chat has on your business.
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#2 Olark
Olark Live Chat connects you to the right customer, in the right place, at the right time. Olark enables you to customize your chat box widget in a way that matches your brand, so you can offer a consistent experience across your site. With its automated messaging functionality, you can send messages based on your visitors’ behavior. The pricing is based on the number of agent accounts you want to set up.
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#3 Acquire
Acquire.io is the best customer communication platform. They are the first multi-channel messaging platform for businesses. They help users bridge gaps between customers and sales and support teams to empower all involved. They deliver faster, more personalized support with the power of co-browse and live chat. Their intelligent bots help your team answer common questions instantly. Here you can easy to take the lead and proactively engage to boost conversion.
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#4 Zendesk Chat
Their customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk Chat is one of the most popular live chat services available to WordPress users. You can easily set up automated chats and provide a custom-tailored chat experience to your visitors. It comes with a free plan with limited features that allows anyone to add a live chat box on their website.
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#5 Comm100 Live Chat
Comm100 is an enterprise-level live chat service. From service and support to sales and marketing, there is a clear-cut case for digital engagement tools. Save time, simplify processes, and be there at the “moment of truth” when customers want answers. Comm100 allows you to remotely access and control a visitor’s desktop after being granted their permission. You can even offer audio/video chats during a live chat session, offering the best pre-sale customer experience on your site. With its Chatbot feature, you can provide automated responses to regular queries.
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#6 Tidio Live Chat
Tidio Live Chat provides all messages in one simple dashboard – it now takes seconds to communicate with your customers, no matter how they reach out. The chat boxes come in three designs, which can be full color customized to fit your branding. If you’re unable to chat for any reason, offline messages are sent directly to your inbox. You can also manage chats by installing a dedicated desktop, iOS, or Android app. The free version of Tidio allows you to have one agent and one chat open, with no other restrictions.
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#7 SnapEngage
SnapEngage boosts customer satisfaction and reduces your cost-per-interaction. Aside from offering live chat on your website, it gives you the ability to offer excellent customer service through SMS. It offers seamless integrations with hundreds of including project management, CRM, third-party services, help desk, and marketing solutions.
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#8 LivePerson
LivePerson is the most innovative tool to power conversational commerce. Their AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day. Best of all, customer care professionals can view their daily performance KPIs (Key Performance Indicators), like completed engagement and average engagement length, directly from their workspace. Your visitors can send messages through the channel of their choice, including your website, mobile web, or app.
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#9 Formilla Live Chat
Using Formilla you can communicate the most efficient way with your customers. Easy to see who is on your website and live chat with them now. You can easy to generate sales leads via Live Chat, then keep customers engaged with Formilla Edge messaging. Premium users can access chats via Android or iOS apps, as well as the Formilla interface. Premium users can also benefit from customizable chat boxes and real-time visitor monitoring.
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#10 PureChat
Pure Chat is also a very capable live chat tool. Pure Chat is one of my favorite live chat plugins because of the beautiful chat boxes it builds. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers.
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#11 Bold360
With the industry’s most tightly integrated AI chatbot and live-agent software, Bold360 delivers the best of both worlds in a ridiculously simple customer engagement solution. Bold360 AI understands your customers intent and either provide a link to a useful documentation or connects them to a live agent. It is possible to chat with your customers using Facebook Messenger and SMS.
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Which is the Best Live Chat Software for Your Needs?
Live Chat comes with all the features and integrations to make it easy for you to communicate with your website visitors. If your business needs your team to always be available to customers, then you really should try out these plugins. And don’t forget to let us know how they worked for you. We hope this article helped you find the best live chat software for your requirements.